Thank you for shopping with Norozi.pk! Your satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help. Please find the details of our refund and return policy below:
Return Policy
Eligibility for Returns:
Products can be returned within 14 days of delivery.
Items must be unused, unworn, and in their original packaging with all tags intact.
Sale or clearance items are not eligible for return unless defective.
Return Process:
Contact us at info@norozi.pk with your order number, reason for return, and any relevant photos (if applicable).
Once approved, you’ll receive instructions to send the item back to us.
Returns must be sent to the provided address at your own cost unless the product is damaged or incorrect.
Refund Policy
Eligibility for Refunds:
Refunds are applicable only for returned items meeting the return eligibility criteria.
Refunds will not include shipping charges unless the issue was caused by Norozi.pk (e.g., defective or incorrect item).
Refund Process:
Once we receive and inspect the returned item, we’ll notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 7-10 business days.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.
We will arrange a replacement or issue a full refund, including shipping costs.
Non-Refundable Items
Items that are used, damaged (by the customer), or beyond the return period are not eligible for a refund or exchange.
Contact Us
For assistance with returns or refunds, please reach out to us at info@norozi.pk. Our customer support team is happy to help!
Thank you for choosing Norozi.pk. We appreciate your trust in our brand!
