RETURNS & EXCHANGES

WHAT IS YOUR RETURN OR EXCHANGE POLICY?

You have 7 days from the date of delivery to claim for the return or exchange if :

• • The product is damaged, stained, defected or incomplete.
  • The product/s must be unused, in the original packaging with labels and protective stickers attached.
  • The product received does not match the size ordered.
  • Products purchased directly from our website must be returned to our Customer Services department for a return and full refund to be made. Unfortunately, online purchases cannot currently be returned.
  • This is only applicable for orders delivered within Pakistan, for international orders please contact our customer support team and we will try to help you out in a possible way.

HOW DO I APPLY FOR THE RETURN?

• • To return an item, please email us at info@norozi.pk or Call Us: UAN # 0092 – 0304 – 111 – 1881 with the return reason and order details.
  • Once our customer support team approves the return you will be requested to send the parcel to, Ecommerce Department, SH Fashion 360 (Pvt) Ltd. House #2, Basement Floor, Street #8, D-Block, Soan Garden, Islamabad, Pakistan.
  • Please note that you are responsible for the cost of returning the items to us.
  • There might be cases where our customer support team will route you to Norozi.pk Factory for exchange.

WHEN WILL MY RETURN BE PROCESSED?

• • We aim to process all returns with 7-15 working days of receipt.
  • During busy periods please allow up to 20 working days for your return to be processed.

WHAT IS YOUR SIZE EXCHANGE POLICY?

• • In the event you are unsatisfied with the size you purchase and would like to receive a different size, you are most welcome to send back your purchase back to E-commerce team by contacting us via email at info@norozi.pk or Call Us: UAN # 0092 – 0304 – 111 – 1881 within 7 days of the delivery date.
  • The product/s must be unused, in the original packaging with labels and protective stickers attached.
  • There might be cases where our customer support team will route you to Norozi.pk Factory for exchange.
  • This is only applicable for orders delivered within Pakistan, for international orders please contact our customer support team and we will try to help you out in a possible way.

DO YOU OFFER REFUND?

• • Unfortunately, we don’t offer any refunds however in the case where we won’t be able to offer an exchange or any solution we may offer a refund.
  • In the case of REFUND shipping and handling charges will not be refunded.
  • The minimum period for processing refund is 10-15 working days depending on the mode of payment.

RETURNS: OUR ADDITIONAL POLICY

RETURNS: CUSTOMIZED & MAKE TO ORDERS

Customized orders include alterations and made to measure products which CANNOT be refunded or exchanged. However, if you received an incorrect measurement you can
send us pictorial evidence of the error in alterations and we will try to fix the issue.

RETURNS: SALE & DISCOUNTED ORDERS
Exchanges and refunds during a sale or on a discounted product are ONLY applicable if the product received does not match the product you have ordered.